Solution: Ensure a printer driver has been installed on the PC in question. This sometimes can cause EZChrom not to see the license information in the dongle. Solution: Ensure that the connected printer is switched on and on-line. If this is the case then EZChrom sometimes does not see the license information on the dongle and therefore runs in Demo Mode. The dongle is correctly plugged in and a printer is connected, but the printer is either off-line or not switched on, when EZChrom was started. Solution: Check that dongle is plugged into the Parallel Port firmly. The Dongle must be plugged in as it holds the license information for the software and without it the software will assume it is running in Demo Mode. The most common reason is simply because the dongle is not plugged into the back of the Parallel Port (Printer Port) of the PC. There are few reasons why this could happen:
Why does my EZChrom/Elite always start in Demo Mode? AnswerĮZChrom & EZChrom Elite Version below 2.8
Frequently Asked Questions Amino Acid Analysis
